Shipping Policy

Azalea Academy – Shipping Policy

Last updated: 05/08/2025

This Shipping Policy outlines how Azalea Academy Ltd (“we”, “us”, or “our”) handles the delivery of physical and digital products purchased through our website or as part of our services.

1. Delivery Scope

We currently ship to addresses within the United Kingdom. For international delivery requests, please contact us prior to placing your order to confirm availability and costs.

2. Processing Time

Orders are typically processed within 2–3 business days.
Orders placed on weekends or public holidays will be processed on the next working day.
Custom or bulk orders may require additional processing time; we will notify you accordingly.

3. Shipping Methods & Timeframes

We use reputable courier services to ensure timely and secure delivery where appropriate.

4. Digital Products

Digital products (e.g., e-learning materials, software tools) are delivered via email or secure download link within 24 hours of purchase, unless otherwise specified.

5. Shipping Delays

While we strive to meet estimated delivery times, delays may occur due to:

Courier disruptions
Weather conditions
Supply chain issues

We are not liable for delays beyond our control but will assist in resolving any issues promptly.

6. Address Accuracy

Customers are responsible for providing accurate shipping information. We are not liable for orders delivered to incorrect or incomplete addresses provided at checkout.

7. Lost or Damaged Items

If your order arrives damaged or is lost in transit:

Contact us within 7 days of expected delivery.
We may offer a replacement or refund, subject to investigation and courier confirmation.

8. Returns & Exchanges

Please refer to our Returns Policy for information on returning items. Not all products are eligible for return, especially digital goods or customized materials.

9. Contact Us

For questions about your order or this Shipping Policy, please contact:

Email: admin@azalea-academy.co.uk

Phone: 0203 195 3878