Refund Policy

Azalea Academy – Refund & Returns Policy

Last updated: 05/08/2025

This Refund & Returns Policy outlines your rights and our obligations regarding cancellations, refunds, and returns for products and services purchased from Azalea Academy Ltd (“we”, “us”, or “our”).

We comply with the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, which provide protections for customers purchasing goods and services online or at a distance.

1. Your Right to Cancel

Services (Training, Consultancy, Recruitment)

You have the right to cancel your service contract within 14 calendar days of entering into the agreement, provided the service has not yet commenced.
If you request that services begin within the cancellation period, you may be charged for any work completed up to the point of cancellation.

Digital Products

You have the right to cancel a digital product purchase within 14 calendar days, unless you have expressly agreed to immediate delivery and acknowledged that this waives your right to cancel.

Physical Goods

You may cancel your order for physical goods within 14 calendar days of receiving the item.
You must notify us in writing and return the item in its original condition within 14 days of cancellation.

2. Refund Eligibility

Refunds may be issued under the following circumstances:

Scenario

Refund Eligibility

Cancellation within legal timeframes
Full refund (subject to conditions above)
Faulty or misdescribed goods
Full refund or replacement
Service not delivered as agreed
Partial or full refund, depending on scope
Digital product not functioning
Refund or replacement, subject to investigation
Late cancellation or non-attendance
No refund, unless otherwise agreed

3. How to Request a Refund

To request a refund or cancellation, please contact us at:

Email: admin@azalea-academy.co.uk
Phone: 0203 195 3878
Address: 124 City Road, London, England, EC1V 2NX

Please include your order number, contact details, and reason for the request. We aim to respond within 5 business days.

4. Returning Physical Goods

Items must be returned in their original packaging and condition.
You are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a tracked service for proof of return.

5. Refund Processing

Approved refunds will be processed within 14 days of receiving the returned item or confirming cancellation.
Refunds will be issued to the original payment method.

6. Exceptions

Refunds may not be issued for:

Services that have been fully performed
Digital products accessed or downloaded after purchase
Customized or personalised items
Training courses missed without prior cancellation

7. Contact Us

If you have any questions about this policy or need assistance with a refund, please contact:

Email: admin@azalea-academy.co.uk

Phone: 0203 195 3878

Address: 124 City Road, London, England, EC1V 2NX